[Resolved] Ixigo — need money back | |
Booked train ticket from paramakudi to chennai since it was emergency tried three time to book the ticket though it was failed from first time itself. But the money was debited all three times. Later received message saying that will refund the money within 48 hours but its become the double of the time still not received the refund, please do the needful. Total amount need to be refund - rs.3438/- Message no-1 Refund of rs. 1146 for your paramakkudi (Pmk) - tambaram (Tbm) train booking has been processed to your bank. The arn number is[protected]. You should receive this amount in your account within 48 hours. Thank you, team ixigo. Message n0-2 Refund of rs. 1146 for your paramakkudi (Pmk) - tambaram (Tbm) train booking has been processed to your bank. The arn number is[protected]. You should receive this amount in your account within 48 hours. Thank you, team ixigo. Message no-3 Refund of rs. 1146 for your paramakkudi (Pmk) - tambaram (Tbm) train booking has been processed to your bank. The arn number is[protected]. You should receive this amount in your account within 48 hours. Thank you, team ixigo. Was this information helpful? | |
Jul 16, 2018 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Jun 13, 2018 Ixigo Customer Care's response Hi, Greetings from ixigo! Please be informed ARN numbers provided are sufficient proof of the refund processed from our end. Beyond this, there is no other formality remaining from our side. We are sure you will understand that we do not have control over your bank or your account. So it would not be possible for us to credit your account. We process the refund to your bank and they are responsible to credit your account. It is now entirely up to your bank to locate the refund and credit your account with the reference numbers provided by us. Hence request you to please contact the customer support of the bank and ask them to check with their Central Operations Team and they should be able to locate the refund. We appreciate your patience and co-operation. Feel free to write to us at [protected]@ixigo.com. Regards, Team ixigo. | |
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