[Resolved] Ixigo — need to stop converted emi for failed transaction

Rohan Samaddar

from Kolkata, West Bengal

Address:	Chandrapur, Maharashtra, 442404
Website:	IXIGO

Hello,

I tried to book a flight ticket for 23rd of september 2018 from nagpur to kolkata and while filling the card details, i converted the booking amount into three months emi provided option. The transaction was unsuccessful from your end and even the ticket was not booked. The status showed failed.

However, i can see the same emi has been reflected in my bank details. I cannot understand why there is a need to pay emi for no ticket booked. Please help me in this regard.

Thanks,
Rohan samaddar
[protected]

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Nov 9, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

Ixigo Customer Care's response Dear Rohan,

Greetings from ixigo

We regret that your ticket via Sastiticket could not be issued even when amount was charged. This happens in a very rare scenario when airline servers don't respond properly and hence, PNR is not generated. However, your full amount has been already refunded by Sastiticket to your bank on 23rd Sep, 18 and complete transaction details have been shared with you over e-mail. Please check your inbox for the same. We'd request you to please contact your bank's customer care once for settlement of amount.

If you need any further assistance, please revert on same e-mail or write to us at [protected]@ixigo.com.

Thanks for your cooperation!

Regards,
Team ixigo

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Comments

ipsitamohanty01

from Bhubaneshwar, Odisha

Trip ID- IXITR[protected]
Booking failed, but money not refunded yet.
Plz look into the matter so that my money refunded ASap.
Trip ID- IXITR[protected]
Booking failed, but money not refunded yet.
Plz look into the matter so that my money refunded ASap.