[Resolved] Ixigo — non refund of amt. after online booking failed

bha_rati68

from Hyderabad, Telangana

Address:

Nagpur, Maharashtra, 440013

Sir
I tried to book online tickets from Nagpur to Secunderabad through our portal on 27 AUG, 18 at 21:51 Hrs & at 22:51 Hrs and on 28 Aug, 18 at 10:21 Hrs. through my a/c no.[protected] IFCS CODE SBIN0007641.
THE BOOKING FAILED 03 times DUE TO SOME TECHNICAL PROBLEM, but the amt.of Rs. 355/- +355/- + 355/- ( Total Rs.1015/-) debited through the said a/c have not been refunded. ( pl. see the attashments)
Please do the needful and refund the amt at the earliest.

Thanking you
with regards

Dharmveer Bharati
Indian Audit & Accounts Department
Nagpur

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Oct 7, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2018

Ixigo Customer Care's response Dear Dharmveer,

Greetings from ixigo

We regret that your ticket could not be issued however, full amount is already processed to your bank and should reflect within 5 days. Kindly check your bank statement as some banks don't notify via sms when refund is credited. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

Rest assured! Your money is safe and will surely be refunded to your bank.

For any queries, you can write to us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,
Team ixigo