[Resolved] Ixigo — not providing correct status of train

Raghav Pansari

from Jamshedpur, Jharkhand

Address:

Madhubani, Bihar, 847226

Trim no 12562 scheduled to arrive jaynagar on 11-12-18 was late by 5 hours.. This train arrived jaynagar around 1:00 am on 12-12 but all the apps including ixigo was shown my that train has arrived at 12:30 am.
My parents were coming by that train and i was tensed that what happened to them that they are not yet arrived home.. I had noticed a lot of times this problem in this region.. Shameless..

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Jan 20, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2018

Ixigo Customer Care's response Hi Raghav,

Greetings from ixigo!

Really sorry for the trouble caused. We wish to inform you that train timings are shown as per NTES only.

However we are working towards improving the feature and you will be able to see improvements in the next

updates to come.

We seek your patience and loyalty in the meanwhile.

For further assistance please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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