[Resolved]  Ixigo — not refunding my ixigo money after my flight cancellation which I have earned during my previous flight booking

Website:ixigo.com

Hi,

This post is to draw the attention of higher authority inside ixigo company.

Regarding my Flight from Mumbai to Chennai | PNR: MKW99R| 6E459 IndiGo | Trip Id [protected]

I have booked a flight from ixigo 2 month ago but due to medical emergency, I have to cancel my flight from Mumbai to Chennai for date 15/07/18.

I have used ixigo cash during final payment which I earned during my previous flight booking, but due to the medical emergency, I have to cancel this flight. I have already sent many mail to ixigo team attaching my medical report but did not hear anything from them so far.

I want them to return ixigo money of amount 750 because I have to cancel my flight on medical grounds so that I can utilize it in future while booking another flight.
I am attaching my medical report here also to justify my plight.

Regards,
Utkarsh
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Aug 18, 2018
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Jul 18, 2018
Ixigo Customer Care's response
Hi Utkarsh,

Greetings from ixigo!

We have got this checked with cleartrip and they have confirmed the net refund amount against the shared id as Rs 186 that will be credited to your wallet in 24-48 hrs.

For any further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo
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