[Resolved]  Ixigo — not refunding my money

I was try to book my train ticket on shatabdi express from nia-r on[protected] and the ticket was not booked but the money is deducted from my account the message was came to me that it will be refunded to you in 10 working days but it is not credit to my account so plzz do it fast this is too late to credit
Punjab national bank
[protected]
+1 photos
Was this information helpful?
No (0)
Yes (0)
Apr 3, 2018
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Feb 26, 2018
Ixigo Customer Care's response
Hi Rajat,

Greetings from ixigo!

Thanks for writing in. We would like to inform you that we haven’t received any credit against the shared id. As it was a payment failure request you to please check with the bank concern regarding the same.

Feel free to write at [protected]@ixigo.com for any other assistance!

Regards,
Team ixigo
Complaint comments 

Comments

I have booked a ticket for 9-3-2018 from Tirupati to Ernakulam for 5 members in 2nd AC. Now I want to cancel one member from the team. But, I am unable to cancel the ticket. The irctc website says that the ticket was not booked through ircrc and cancellation can not be done. Tell me please how to cancel the ticket
I have booked a train ticket by ixiogo, but now i don't want to travel on 28 feb, so i now i want to cancel this ticket but i am not getting any option to cancel. please help me out to cancel this ticket as soon as possible because after some days i am not able to cancel this, and i don't want to lose my money.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ixigo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    68%
    Complaints
    2400
    Pending
    355
    Resolved
    1516
    Ixigo Phone
    +91 12 4461 7880
    Ixigo Address
    2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, India - 122002
    View all Ixigo contact information