Submit a Complaint
Railways
Ixigo

[Resolved]  Ixigo — payment debited but ticket not booked so request for refund

Address:400614

I was doing the booking of 4 tickets from panvel to kollam (Kerala) today and it did took me to the payment method where i chooses upi and the payment was done but i wasn’t redirected to the irctc site and i cannot see no where my booking is done.

Amount is 2579.66 and the transaction id is[protected], time. 00:55:09, date - 21st october 2019.

My ixigo mail id is [protected]@gmail.com

Kindly do the refund to my upi id - [protected]@upi as soon as possible as i need to book the tickets again.
Was this information helpful?
No (0)
Yes (0)
Oct 27, 2019
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Oct 21, 2019
Updated by Jibin1 Please expedite as I need to book the tickets asap.
Oct 22, 2019
Updated by Jibin1 I would appreciate your quick resolution and refund, Thanks!
Oct 22, 2019
Updated by Jibin1 I am still awaiting for the resolution and refund.
Oct 23, 2019
Updated by Jibin1 Hello Team,

I would appreciate your response and refund asap.

This is so pathetic that I need to followup so much cause of glitches in your application
Oct 25, 2019
Updated by Jibin1 It’s been 4days now and I still haven’t received the refund. Please expedite and kindly do the needful asap
Verified Support
Oct 27, 2019
Ixigo Customer Care's response Hi Jibin,

Greetings from ixigo!!!

Transaction ID / Trip ID - 9CLYFJMHKYFLZBO6W1

Refund amount - INR 2579.66

We apologize for any inconvenience caused and we wish to inform you that your booking could not be confirmed, as the transaction failed. The refund has already been initiated on October 21 and will reflect in your bank account in 7 working days. You should get this amount from "Le Travenues Technology / ixigo" in your bank account.

Please note: Saturday, Sunday and Festivals are not counted as working days.

Do let us know for any further assistance.

Regards,
Team ixigo
Oct 27, 2019
Updated by Jibin1 Thank you Team
Complaint comments 
1 Comment

Related Ixigo reviews

[Resolved]Ixigo - Payment complete but Booking failed.[Resolved]Ixigo - Refund not credited to the source account[Resolved]Ixigo - Flight ticket cancellation problem[Resolved]Ixigo - Amount deducted from account but my flight ticket-round trip has not been confirmed.[Resolved]Ixigo - No Show Refund
View all 2400 Ixigo Reviews

Comments

I booked a ticket via ixigo from mumbai to kota for 18 nov 2019 mumbai Rajdhani 12951.
My account got debited but I didn’t receive ticket.
Also there is no bookings in the booking tab of the app.
Request you to initiate the refund asap.

Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ixigo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    68%
    Complaints
    2400
    Pending
    354
    Resolved
    1515
    View all 2400 Ixigo reviews & complaints
    Ixigo Phone
    +91 12 4461 7880
    Ixigo Address
    2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, India - 122002
    View all Ixigo contact information