[Resolved] Ixigo — payment debited but ticket not booked so request for refund
Na, Maharashtra, India
JiJibin1 on Oct 21, 2019
I was doing the booking of 4 tickets from panvel to kollam (Kerala) today and it did took me to the payment method where i chooses upi and the payment was done but i wasn’t redirected to the irctc site and i cannot see no where my booking is done.
Amount is 2579.66 and the transaction id is[protected], time. 00:55:09, date - 21st october 2019.
My ixigo mail id is [protected]@gmail.com
Kindly do the refund to my upi id - [protected]@upi as soon as possible as i need to book the tickets again.
Complaint marked as Resolved Oct 27, 2019
[Oct 21, 2019] Ixigo customer support has been notified about the posted complaint.
Verified SupportIxigo Customer Care's response, Oct 27, 2019
Greetings from ixigo!!!
Transaction ID / Trip ID - 9CLYFJMHKYFLZBO6W1
Refund amount - INR 2579.66
We apologize for any inconvenience caused and we wish to inform you that your booking could not be confirmed, as the transaction failed. The refund has already been initiated on October 21 and will reflect in your bank account in 7 working days. You should get this amount from "Le Travenues Technology / ixigo" in your bank account.
Please note: Saturday, Sunday and Festivals are not counted as working days.
Do let us know for any further assistance.
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