[Resolved] Ixigo — payment deducted , but no ticket generated

sriarumilli

from Delhi, Delhi

Website:

www.ixigo.com

I booked ticket from hyderabad to tirupati for travel date 27/11/18 and return on 28/11/18. However, my payment has been deducted for inr 8, 887 but ticket is not generated. It was booked through ixigo and through cleartrip. Once the payment is deducted, it took me to cleartrip homepage but no ticket still
Ensure my money is returned on priority. Tried calling cleartrip and their automated voice call doesnt allow me to speak to their customer care without tripid.
Trip id is not generated

Was this information helpful?

No (0)

Yes (0)

Dec 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We regret to inform you that the booking against cleartrip reflects as failed and hence, ticket could not be issued. In case money is deducted it will be credited to your bank account within 3-5 working days.

Feel free to get back to us at [protected]@ixigo.com.

Regards,
Team ixigo.

Related Ixigo reviews

View all 2400 Ixigo Reviews

Comments

Rizwan Muhammed

from Muluppilagadu, Kerala

I was book my trai on 19 nov
due to some technical reasons that transaction was failed
then my money was deducted and not refunded

Rohit Punvani

Hi was booking a ticket from jodhpur to pune. You'll deducted INR 5000 for the same. However after the payment I was directed to clear trip home page. However I didnt get the tickets yet.

Request you to refund the money. Or if you can confirm the booking and send me a confirmation number would be great.