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[Resolved]  Ixigo — payment deducted from my bank but tickets not confirmed

I was booking tickets from ixigo train app, but it showed payment failed but the has been deducted from my account. The amount was of 3692.36 inr having transaction I'd P2001171821128190801851, on 17 Jan 2020 at 06:21 PM.Also ixigo is not displaying the transaction.
how can i get my money back as it is not showing the transaction in the app.
I request you to refund my money back.
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Aug 6, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Jan 20, 2020
Ixigo Customer Care's response Hi Imran,

Thanks for writing in. Please share your Booking ID, registered email ID and contact number so that we can assist you further.

We will be waiting for your response.

Thanks,

Team ixigo
Jan 20, 2020
Updated by khanimran75051 I was booking tickets from ixigo train app, but it showed payment failed but the has been deducted from my account. The amount was of 3692.36 inr having transaction I'd P2001171821128190801851, on 17 Jan 2020 at 06:21 PM.Also ixigo is not displaying the transaction.
I request you to refund my money back.
Jan 20, 2020
Updated by khanimran75051 there is no booking id available on the app.
and the registered email id is [protected]@gmail.com
and the contact number is [protected]
Verified Support
Jan 21, 2020
Ixigo Customer Care's response Hi Imran,

We were unable to find the details with the transaction id. Please share your registered email ID and contact number on [protected]@ixigo.com so we can reach out to you.

We will be waiting for your response.

Regards,
Team ixigo
Jan 21, 2020
Updated by khanimran75051 My registered email id is [protected]@gmail.com
And contact number is [protected]
Verified Support
May 07, 2020
Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We wish to inform you that refund of INR 3692.36/- against the failed transaction has already been processed to your source account.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

For further assistance please do let us know.

Regards,
Team ixigo
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I sand upi money transfer but didn’t get in my account
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