[Resolved] Ixigo — payment done to [protected]@axisbank upi via googlepay but ticket is not confirmed

Aashay Chaturvedi

Address:

2nd Floor, Plot 3, Golf Course Road, Parsvnath Exotica, DLF Phase 5, Sector 53, Gurugram, Haryana 122003, Gurgaon, Haryana, 122003

Hi ixigo,

Heard a lot about your prestigious reputation in booking market but it was all a false pretense. I booked a ticket yesterday from agra to bangalore for 27th april 2020. I made the payment via upi gateway using googlepay but didn't receive any ticket. There is no way to contact your complaint redress cell via phone and you don't reply to any emails either. Please look into the issue as soon as possible. I have attached the payment receipt of googlepay transaction.

Regards,
Aashay chaturvedi

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Mar 14, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2020

Ixigo Customer Care's response Hi Aashay,

Greetings from ixigo

We sincerely apologize for this unwanted trouble caused. As discussed the refund of INR 4435.00/-has been initiated against the transaction id: D093T1PR1ZI0500VCC and will reflect into your account in 4-5 days.

We have also taken note of your feedback for further review and improvement.

For any other assistance do let us know.

Thanks,
Team ixigo