[Resolved] Ixigo — payment failed but money deducted

Vivek Soundarapandian

from Gurgaon, Haryana

Address:

Chennai, Tamil Nadu, 600041

I'm vivek soundarapandian. I made a transaction on 23rd aug 2018 morning to book a train ticked between mas to ed but the payment got failed. I tried twice and both time it got failed. But both times money got deducted and it is not showing in failed transactions too. Please assist in getting my money back. The transaction amount is 547 twice and hence the total is about 1094. Please make the refund at the earliest. Thanks.

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Sep 17, 2018

Complaint marked as Resolved

It seems the deduction was from my bank account and it got credited by the bank. My issue is resolved.

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2018

Ixigo Customer Care's response Hi Vivek,

Greetings from ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

For further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

Sep 17, 2018

Updated by Vivek Soundarapandian Thank you for your response. I contacted my bank and got my refund. Thanks for the support :)

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Comments

Sreerag Sanilkumar

from Kollam, Kerala

I purchased a train ticket for ₹ 980 + 10 for 2 people, i.e, 490 for one. I later revisited to check how many seats are left on it after purchasing the ticket and came to see that the price for a ticket is 450 for one. That means, for those two tickets I lost ₹80 in total How is that possible ? I demand a refund of ₹80.