[Resolved] Ixigo — payment successful. but did not get ticket or refund in ixigo.com | |||||
I had tried to book two flight ticket on 1st may 2018 in spicejet (Sg626) from kolkata to chennai (10th july 2018) through ixigo.com... When i tried to book... Payment get successful.. But ticket didn't booked... Money withdrawn from bank... But after payment get successful.. They (Ixigo.com) show session is out and no booking in my ixigo.com account. But booking is not done. I called to spicejet customer care and they told me to contact the ixigo.com becus they dont find any booking. So please immediately give my cash back Was this information helpful? | |||||
Jun 15, 2018 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support May 07, 2018 Ixigo Customer Care's response Hi Manik, Greetings from ixigo! Kindly share the service provider name (Cleartrip, Yatra etc) through which you booked along with the booking id if any. Also let us know the email id & phone no. entered while booking. It will help us to assist you better. For further assistance you can write to us at [protected]@ixigo.com. Regards, Team ixigo | |||||
 3 Comments | |||||
Comments
I have booked train from Delhi to Chandigarh on 29/04/2018, two times the amount has been detected from the account and I was trying to call customer but I can't and there is a notification that the amount has been refunded but there is no message or mail anything
Ixigo Customer Care's response, May 4, 2018
Verified Support
Hello sir/mam,
I am Mr.S.Kandaswamy, on 26th of april i was trying to book my train ticket from mumbai to tirunelveli through ixigo app.The transaction was rocessed but the ticket has been not booked.And till now i have not got any refund or normy ticket has been booked.
I am Mr.S.Kandaswamy, on 26th of april i was trying to book my train ticket from mumbai to tirunelveli through ixigo app.The transaction was rocessed but the ticket has been not booked.And till now i have not got any refund or normy ticket has been booked.
Ixigo Customer Care's response, May 4, 2018
Verified Support
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Greetings from ixigo!
Thanks for writing in. Could you please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.
For further assistance you can write to us at trains@ixigo.com.
Regards
Team ixigo