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[Resolved]  Ixigo — payment successful but showing status as booking pending

I just booked one ticket from bareilly to delhi for 2S seat type...using IXIGO app and when i completed the transaction through UPI then the payment page redirected to IXIGO app ...but unfortunately app is directed to home page AND PAYMENT WAS DONE BUT BOOKING WAS NOT!!!
IT WQAS SHOWNG IN TRANSACTION HISTORY THAT BOOKING PENDING BUT NO WAY TO COMPLETE PENDING BOOKING...WHEN WILL I GET MY REFUND???
payment successful but showing status as booking pending
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Complaint marked as Resolved Mar 9, 2019

Complaint Status


[Feb 01, 2019] Ixigo customer support has been notified about the posted complaint.
Verified Support
Ixigo Customer Care's response Feb 04, 2019 Hi Abhinav,

Greetings from ixigo

We tried reaching you on 73XXXXXX54 but could not connect. Please be informed that your refund is successfully processed and will reflect in your account within 5 days depending on the bank. We seek your patience meanwhile.

Thanks for your cooperation!

Regards,
Team ixigo
Complaint comments  1 Comment     Updated: ShareTweet

Comments

I am trying to book train ticket two times but i cant book successfully but my money was in transation pending i need my money refund please help me fast as it is posible.my total money was 1202 rupess was in under prosses please help me on that issue...thank you.
Kartikey dubey
[protected]

Ixigo Customer Care's response, Feb 4, 2019
Verified Support
Hi Kartik,

Greetings from ixigo

We believe someone from our team reached out to assist you. As discussed, refund is already processed to your bank and complete details have been shared over email.

For any further assistance, please feel free to reach out at [email protected]

Regards,
Team ixigo

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    Ixigo
    Customer Care Service
    Customer satisfaction rating
    62%
    Complaints
    1592
    Pending
    503
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    851
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    +91 12 4461 7880
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    2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, India - 122002
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