[Resolved] Ixigo — payment successful but showing status as booking pending | |||
I just booked one ticket from bareilly to delhi for 2S seat type...using IXIGO app and when i completed the transaction through UPI then the payment page redirected to IXIGO app ...but unfortunately app is directed to home page AND PAYMENT WAS DONE BUT BOOKING WAS NOT!!! IT WQAS SHOWNG IN TRANSACTION HISTORY THAT BOOKING PENDING BUT NO WAY TO COMPLETE PENDING BOOKING...WHEN WILL I GET MY REFUND??? Was this information helpful? | |||
Mar 9, 2019 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Feb 04, 2019 Ixigo Customer Care's response Hi Abhinav, Greetings from ixigo We tried reaching you on 73XXXXXX54 but could not connect. Please be informed that your refund is successfully processed and will reflect in your account within 5 days depending on the bank. We seek your patience meanwhile. Thanks for your cooperation! Regards, Team ixigo | |||
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2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, India - 122002
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Kartikey dubey
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Greetings from ixigo
We believe someone from our team reached out to assist you. As discussed, refund is already processed to your bank and complete details have been shared over email.
For any further assistance, please feel free to reach out at trains@ixigo.com
Regards,
Team ixigo