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[Resolved]  Ixigo — payment successful in google pay but ticket not booked need refund

I have book a bus ticket from ixigo app using my phone. The payment for the tickets has been confirmed by the google pay but there is no ticket or booking showing on ixigo app.

I booked ticket on 6 march 2020.

I want refund money that has been deducted from my bank account using google pay as you also see in the screenshot i have provided.

Bus ticket - 7 march 2020 ashok travels indore to gwalior

Payment deducted - rs1260/-
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Apr 21, 2020
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Mar 14, 2020
Ixigo Customer Care's response Hi Vivek,

Hope you are doing good.

Sorry! We haven’t received any payment. If the amount has been debited from your account, it would automatically be reversed to the original mode of payment within 7 days. Hence, we request you to contact your bank with the transaction details for more information.

Please feel free to reach us at [protected]@ixigo.com for any further assistance.

Thanks
Team ixigo.
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Comments

Ixigo prompted to upi app for approval, i switched to upi app and approved the transaction, then i opened the ixigo app, but it appeared as if i am entered this app newly. No train tickets are booked, no confirmation of payment, nothing has been done.Amount deducted is rs.458 .68/- on03.03.2020. Please refund the money asap

Reply
tuhinghosh01's reply, Mar 4, 2020
Still no response from ixigo team after 24hrs please look into the issue and initiate my refund amount.
I paid ixigo Rs 698.19 on 11th Feb through Googlepay but no ticket was booked . It didn't even ask my IRCTC password and before tht it went back to home page.
My IRCTC id is richujs123 and the ticket I was booking was from ERS to PUNE. Please do something about the refund it's been 2weeks
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