[Resolved] Ixigo — payment successfully but booking pending

muralikrishna s4u

from Kodungallur, Kerala

Address:

Palakkad, Kerala, 678001

While booking the ticket to palakkad to chennai in ixigo app, the amount has been taken successfully by the ixigo. And i forget the password finally. I trying new password by forget password option.ixigo send the new password aftr 5 min when the transaction session expire out.now the booking status is pending.my money is lost.i dont seen any relogin and complete booking using same order id /payment id ..pls help me.how to complete booking again? otherwise refund me immediately.

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Nov 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Ixigo Customer Care's response Hi Murali,

Greetings from ixigo

We can see that you were able to re-book ticket successfully with same amount. Hence, we hope your query is resolved.

For any assistance, you can write to us at [protected]@ixigo.com

Regards,
Team ixigo