[Resolved] Ixigo — payment was successful but train ticket was not booked | |||
I made a transaction from ixigo and entered irctc login id and chose google pay for payment but the ticket was not booked and in ixigo, there is no information about booking but in googlepay statement its showing "payment received by ixigo". Debited amount - 1539.66, date and time:14 dec 2019, 01:21pm and upi transaction id[protected] and google transaction id cicagkcoip2udw. But in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking. So please refund the full amount of rs 1539.66 asap. Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Dec 15, 2019 Ixigo Customer Care's response Hi Saikiran, Greetings from ixigo! Thanks for writing to us. Sorry, we couldn't find your details. Kindly share your booking/Trip ID starting from "IXITR", so that we can get this checked at the earliest. You can find this Trip ID in the email or SMS that you would have received from ixigo or you can also find it in the 'transactions' section of ixigo app. Also, do share your registered e-mail and phone number. You can mail us the details at [protected]@ixigo.com. Looking forward to your response. Regards, Team ixigo! Verified Support May 07, 2020 Ixigo Customer Care's response Dear Customer, Greetings from ixigo! We wish to inform you that the refund INR 1539.66 was successfully processed to your account. NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us. For further assistance please do let us know. Regards, Team ixigo | |||
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