[Resolved] Ixigo — please refund my train ticket booking amount.

Er Shahnawaz

from Delhi, Delhi

Address:	Ranchi, Jharkhand, 834009
Website:	www.ixigo.com

Anvt to rnc ticket booking करने के क्रम में मेरे account से balance काट लिया गया ।
मगर टिकट हमारा book नही हुआ।
Ixigo के तरफ से sms भी मिला कि आपका amount refund कर दिया जाएगा 5 days में
मगर मुझे अभी तक कोई भी amount प्रप्त नहीं हुआ है।
More details please check my snap.
Thank-you
Shahnawaz
[protected]

+4 photos

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Jun 3, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2018

Ixigo Customer Care's response Hi Shahnawaz,

Greetings from ixigo

We wish to inform you that your booking reflects as payment failed and the amount was not charged by us. In such instances, amount is auto-reversed by your bank in 5 days. If the amount is not reversed yet then please contact your bank once as they will be able to assist you better in this regard.

If you still face any issue, kindly write to us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,
Team ixigo

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Comments

Shlok Bang

from Mumbai, Maharashtra

I haven't received the refund for my cancelled ticket. Also, I had a failed booking in which the money was credited but the booking didn't happen. It's been 8 days.

Ixigo Customer Care's response, Apr 30, 2018

Verified Support

Hi,

Greetings from ixigo

We wish to inform you that your refunds have been already processed to your bank account. Kindly check your bank statement once as some banks don't notify via sms when refund is processed. If you still face issue with refund, please write to us at trains@ixigo.com. We'll address your concern quickly.

Thanks for your cooperation!

Regards,
Team ixigo

nidhi thapa

from Haridwar, Uttarakhand

I have booked train ticket and the payment is done... but the booking is still pending...from the website ixigo.com... pls pet me know if i will get the refund or not.???.. or how much time it will take to confirm the ticket.

Ixigo Customer Care's response, Apr 30, 2018

Verified Support

Hi Nidhi,

Greetings from ixigo

We wish to inform you that full amount has been already refunded to your account. Kindly check your bank statement once as some banks don't notify via sms once refund is processed. If you still face issue with refund, please write to us at trains@ixigo.com. We'll address your concern quickly.

Thanks for your cooperation!

Regards,
Team ixigo

Mani Dhas

from Attingal, Kerala

Sir i have book my ticket (SL) this site..balance succesfully credit but ticket not confirm ...
So plz what should i do.. for refund my BALANCE.. PLZ...

Ixigo Customer Care's response, Apr 30, 2018

Verified Support

Hi,

Greetings from ixigo

We'd request you to please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better. Kindly share the details at trains@ixigo.com.

Thanks for your cooperation!

Regards,
Team ixigo