[Resolved] Ixigo — refund not credit in my account 13 days ago

Jatinder Jeet

from Sirhind, Punjab

Address:

160059

Please sir help me that my rail booking is unsucessful at date 5/10/18 but 1370 rupees deduct from my account.. Ixigo send me message on date 11/10/18 that my refund is issue and refund credit on your account in 72 hours but till 18/10/18 date my refund has nor credit in my account.. So please help me in this issue i m also check my bank statement...

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Nov 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Ixigo Customer Care's response Hi Jatinder,

Greetings from ixigo

We wish to inform you that refund is already processed to your bank and ARN (Acquired Reference Number) is the sufficient proof of same. If there is a delay from bank side to settle the amount then please raise a complaint with bank's nodal officer against shared ARN for retrieval of funds. Be assured, there is no formality pending from our side.

Thanks for your cooperation!

Regards,
Team ixigo

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Comments

Muruga38

from Kolkata, West Bengal

I have booked and cancelled the train on 2/10/2018 itself with u. U have sent an email that u will refund the amount with in 5-7 working days. But till date I am not received the refund amount from u. My PNR booking nos. [protected], [protected], [protected] & [protected]. Kindly refund the total amount of Rs.1960/- immediately. Thank u
P.Murugavel

Brijesh B Tripathi

from Mumbai, Maharashtra

My bus booking failed money was deducted refund my money and I cut train ticket it's also failed please refund my money as soon as possible.