[Resolved] Ixigo — refund not given for approved tdr by ixigo

mehul patel1

from Vadodara, Gujarat

Address:

Surendranagar, Gujarat, 363330

Hello.. I had booked irctc train ticket (Rs 340) through ixigo whose pnr no. [protected] journey was from ahmedabad to morbi on 14/02/2018., however train was more than three hours late and i had not do my journey and filed tdr on[protected]. Tdr accepted on irctc website and status is also positive. Tdr result show status like "cr aproved". However money has not been refunded by ixigo. Please refund the money. Train ticket information showing about tdr approved is given in photo attached.

See in the photo that shows tdr aproved. Kindly do confirm this with irctc and give me refund.

Mehul patel
Contact no. [protected]
[protected]

+2 photos

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May 6, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2018

Ixigo Customer Care's response Hi Mehul,

Greetings from ixigo

Sorry for any inconvenience caused. As we checked with IRCTC, your TDR is under CR registered and will be approved shortly and the refund for the corresponding booking will be processed within 5 days. We seek your patience in the meanwhile.

Thanks for your cooperation!

Regards,
Team ixigo