[Resolved] Ixigo — refund not processed for canceled ticket

swagat24

from Chennai, Tamil Nadu

Address:	New Delhi, Delhi
Website:	Ixigo.com

I had applied for refund request on 27 th march for canceling a flight ticket from hyderabad to chennai pnr no. Pfty5q. I got a mail from sasti on 27 th march 2018 that refund has been initiated. But still after 10 working days, refund is still pending.
Wud request ixigo team to take quick action asap. Even after mailing to [protected]@ixigo.com, no response came.

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May 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2018

Ixigo Customer Care's response Hi Swagat,

Greetings from ixigo

We wish to inform you that refund has been successfully processed and transaction details have been shared by our team over the e-mail. Kindly check your inbox once. Unfortunately, refund was not auto-processed for your booking as it was a manual cancellation with Sastiticket. We seek your understanding in this regard.

Thanks for your cooperation!

Regards,

Team ixigo