[Resolved] Ixigo — refund of money

Dhiyan

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Had booked my ticket through ixigo, now the train has been cancelled, but i m not getting cancellation option due to which i m not able to cancel my ticket and result of which not getting refund of money.
Details of the train
Pnr - [protected]
Date of journey-8/3/19
No of seats - 6.

Have attached the screenshots for your reference.

+3 photos

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Mar 16, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2019

Ixigo Customer Care's response Hi Dhiyan,

Greetings from ixigo!

Thanks for writing in. Please be informed in case of cancellation of trains, an automatic full refund of fare on confirmed or RAC e-tickets shall be directly credited to the account from which booking transaction took place in 5 to 7 working days from the boarding date and online cancellation or filing of TDR shall not be required in such case.

Do let us know if there is anything else we can assist you with.

You can write to us at [protected]@ixigo.com.

Regards,
Team ixigo.