[Resolved]  Ixigo — refund of money in due time

I was booking 2 tickets, one from jharsuguda to cuttack in tapaswini express another from bhubneshwar to jharsuguda in bhubneshwar-rourkela intercity. The booking failed but the amount was deduct from a/c. Though the stimulated time is 5-7 working days, i need the money urgently. So please refund my money as soon as possible. Kindly refund rs 430 of tapaswini express and rs 500 for bhubneshwar-rourkela intercity express. The booking was done on 12.5.2018
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Jun 23, 2018
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
May 14, 2018
Ixigo Customer Care's response
Hi Ayushi,

Greetings from ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

Looking forward to your reply.

For further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo
May 14, 2018
Updated by Ayushi3599
The registered Email ID is [protected]@gmail.com
1) train name- bhubneshwar rourkela intercity
Booking id- IXITR[protected]
2) train name - tapaswini express
Booking id - IXITR[protected]
Booking of both these trains had failed but the money was deducted
Verified Support
May 17, 2018
Ixigo Customer Care's response
Hi Ayushi,

Thanks for sharing the details. We have sent your complete refund details to your e-mail id since the refund has been already processed to your bank. We'd request you to please check with your bank once. For any assistance, you can write to us at [protected]@ixigo.com.

Thanks for your cooperation!

Regards,
Team ixigo
Complaint comments 

Comments

The registered email ID is [protected]@gmail.com
1) train name - bhubneshwar rourkela intercity
Booking id- IXITR[protected]
2) train name - tapaswini express
Booking id- IXITR[protected]
Booking of both these trains had failed but money was deducted
So please refund the money as soon as possible
31 mar, i tried using first time ixigo & 2 times but it failed. Cleartrip said will return money & they returned on 20th Apr 2018. But AED 65.07 per ticket is deducted...Why it is so...Give my money back
Ixigo Customer Care's response, May 17, 2018
Verified Support
Hi Renu,

Greetings from ixigo

We apologise for the inconvenience caused. We'd request you to please send us a brief query of your concern at feedback@ixigo.com or call your service provider on 9595 333 333 for quick assistance. It will help resolve your concern quickly.

Thanks for your kind cooperation!

Regards,
Team ixigo

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