[Resolved]  Ixigo — refund of the cancelled ticket

Respected sir,
I've booked a train ticket from kannur to thrissur using ixigo train app on 14th of april 2018 sunday, order id ixitr[protected]. Due to some network issues the booking wasn't confirmed and the ticket charge was debited from my bank account. It was informed that the refund is on process and will be initiated in 5 working days. Now it's 22nd of april and so far i haven't received the refund. The ticket price was 290/- i hope you'll consider this complaint seriously and do the needfull.
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Jun 7, 2018
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2018
Ixigo Customer Care's response
Hi Nigel,

Greetings from ixigo!

Please be informed the refund against the shared id is already been initiated from our end. We have shared the refund details with your mail id.

Feel free to contact for any further assistance at [protected]@ixigo.com.

Regards,
Team ixigo
Complaint comments 

Comments

My payment successful, but ticket not conform, and one another i ticket cancelled from this app, but my amount 1552 rupes not refund.
In status show processing, so plz refund my amount. Transaction date 13/04/2018

Bhai kitne din me money back karte ho tum log itna let

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