[Resolved]  Ixigo — refund of train ticket booking amount since ticket not booked after receiving payment

Address:600092

On october 11, 2019 a sum of rs.1175.40 was remitted by me through bhim upi for booking train ticket in ixigo app. The details are
Transaction id:[protected]
Date: 11 october 2019
Time: 20:07:10
Remarks: ixigoprod
Payment made to: le travenus tech - via [protected]@axisbank
Payment made from: [protected]@upi

Ticket was not booked by ixigo and the screen was buffering for a very long time,

Since no booking was done i rewuest you to return the amount
Was this information helpful?
No (0)
Yes (0)
May 28, 2022
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Oct 13, 2019
Ixigo Customer Care's response
Hi,

Greetings from ixigo!

Please share the email ID or mobile number used while booking.

You can also share the details @ [protected]@ixigo.com

Looking forward to your response.

Regards,
Team ixigo!
Oct 31, 2019
Updated by Karunamoorthi D
[protected]@gmail.com
[protected]
Nov 16, 2019
Updated by Karunamoorthi D
My complaint dated 12th October 2019 has not yet been resolved. Kindly look into the issue and refund the amount of 1175.40 at an early date.
Refards
Karunamoorthi
[protected]
[protected]@gmail.com
Nov 16, 2019
Updated by Karunamoorthi D
Have provided all the details to you. Please give your response and status of my complaint.
Verified Support
Apr 27, 2022
Ixigo Customer Care's response
We trust this was resolved, for any assistance please reach out to us via www.ixigo.com/help
Complaint comments 

Comments

Dear Team,
the money is been debited from the google pay and the booking has not done, kindly refund the money, my ixigo id is - [protected]@gmail.com
kindly process ASAP .

regards
Maliha

I am booking the ticket from Delhi to Mumbai .

Ticket were not booked but my amount from the account is deducted on 10 Oct till now I have not recieved amount of refund.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ixigo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    67%
    Complaints
    2399
    Pending
    362
    Resolved
    1507
    Ixigo Phone
    +91 12 4461 7880
    Ixigo Address
    2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, India - 122002
    View all Ixigo contact information