[Resolved] Ixigo — regarding train ticket cancelled-refund

Sarayendu

Address:

641041

I had booked tickets to and fro from bangalore to coimbatore within april 2020, which got cancelled due to covid19. I followed up on refund not being issued yet and thus got a mail saying that the refund is already been approved. But till date no amount got credited in my account regarding this. Please check this and let me know asap. I am herewith attaching the refund transaction details i got in my mail as well as thecomplaint i raised.

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Apr 10, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We have raised your query to our team concern and same shall be resolved soon.

Please Note: Because of the huge influx of queries due to COVID-19 the process is getting delayed.

Please bear with us in the meantime.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

Regards,
Team ixigo