Ixigo — ticket booking refund not received

Address:New Delhi, Delhi, 110077

Had tried to book train tickets by mussouri express from old delhi to kotdwar on 18 th september 2019, but payment failed, i was promised refund within five days but no refund received till date.
Transaction details are as follows
Booking id : ixitr[protected]
And :ixitr[protected]
Payment failed advice: 4v4wrgallonjc8wvon
And. :4v4wgon3ma91mtc6nz
The amount was deducted from hdfc bank account (Not giving those details for account safety reason.
Please arrange refund early.
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