[Resolved] Ixigo — ticket booking through ixigo portal

DVJ Rao

Address:	Mumbai City, Maharashtra
Website:	ixigo.com

I have booked an air ticket from banagalore to mangalore for 29th november 2017 (Flight 6e902) for my son mr. Satya rashmit durugu yesterday and made the payment through net banking. After the payment was cleared from bank, i did not get any confirmation of ticket neither on the screen nor email id or the mobile number.
Today i checked with my bank and they confirmed that the payment has been made.
We are unable to reach their customer care.

We are shocked to note that despite receiving the payment no confirmation has been given on my booking till now. We need the confirmation of booking or refund of my money.

Regards
Dvj rao
[protected]@yahoo.com

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Aug 6, 2021

Complaint marked as Resolved

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Ixigo Customer Care

from Gurugram, Haryana

Verified Support

Dear Mr. Rao,

Greetings from ixigo

We apologise for the inconvenience caused. We checked the status of your booking with the service provider Cleartrip & unfortunately, your booking could not be confirmed due to transaction failure. However, your amount is completely safe & will be auto-reversed by your bank in 3-5 working days. We appreciate your patience in the meanwhile.

Thanks for your cooperation!

Regards,
Team ixigo