[Resolved]  Ixigo — ticket cancellation and refund issues

Address:Vizianagaram, Andhra Pradesh, 535002
Website:www.consumercomplaints.in

I have booked a ticket in ixigo app which is redirect to my irctc account and it gone well. But unfortunately i have another schedule so i cancelled that train ticket successfully. Later i have received a message from ixigo that the amount is refund to your account with in 10 days sounds good. But i have received another message from irctc like please collect your refund amount from agent. Is this ixigo is an agent? I have booked my train ticket by using my debit card. Is ixigo transfer refund amount to my card?
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Feb 24, 2018
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Jan 16, 2018
Ixigo Customer Care's response
Hi Vinay,

Greetings from ixigo!

Since you have booked your ticket through ixigo it will be credited from our end in 10 days.

Regards,
Team ixigo
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