[Resolved]  Ixigo — ticket cancellation due to unusual feature of ixigo app.

Hello my name is dr kishore m s. I had booked a indigo flight ticket via ixigo and cheap ticket, for 4 persons (Raipur to bangalore, booking id 9256405) ticket was non refundable. Few days later i wanted to check if partial cancellation for one person was possible. I visited my bookings page and clicked on cancel, thinking next page would give me details, as it is the usual feature in almost all online apps. Soon after i returned to main page thinking i'll contact customer care. Whereas my whole ticket got cancelled with a refund of just rs. 1200 (Approx). I accidentally came to know about this cancellation only a week later via mail. My complaint is that booking got cancelled in just one step without giving details of the cancellation. So i demand a re booking of my tickets or a refund. Clear trip and indigo airlines blame ixigo saying it is their app through which ticket was cancelled. Ixigo official said i need to give proof that it got cancelled in just one step.
For which ill have to book one more ticket and cancel it and record it, incurring loss of some more money. Requesting help and refund in this matter.
Contact : [protected]