[Resolved] Ixigo — ticket is not generated but my balance successfully credit

Kuldeep Jugtwan

from Ahmedabad, Gujarat

Address:	Vadodara, Gujarat, 1218
Website:	Ixigo

Sir, i have generate a train ticket (From vadodara to new delhi, mumbai terminals) from ixigo train app but the ticket is not generate and my balanced is deducted my ixigo id ixitr [protected] so i[censored] really noticed this plss give my refund back.. I will be thankfull to u.. Its deduced balacom (1922 rs 3a) from a credit card when i check in atm there are not came my cash... And your web site say that its took 7-10 businesses day.. Sir plss get my refund back..
Mail-ksjugtwan123. [protected]@gmail.com

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Apr 19, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Mar 18, 2018

Updated by Kuldeep Jugtwan My self kuldeep jugtwan.
1. I have booked a ticket tomarrow from vadodara to new delhi (March 3, 2018) in (Bandra terminus 09003)
2. Payment success but booking failure
3. But it displays a error message regarding the booking process
4.1922rs has been deducted from credit card.
What should i do for refund my bal.
5. Sir plz refund my bal.
6. Mail-ksjugtwan123. [protected]@gmail.com

Verified Support

Mar 19, 2018

Ixigo Customer Care's response Hi Kuldeep,

Greetings from ixigo

We regret to inform you that your booking reflects as failed & hence, ticket could not be issued. However, full refund has been already processed and same will be credited in 5 working days to your original mode of payment. We seek your cooperation in the meanwhile.

Thanks for your understanding!

Regards,
Team ixigo

Mar 19, 2018

Sashi Vk's response My payment has cancel during the transaction

Mar 27, 2018

Updated by Kuldeep Jugtwan Sir why dont refund my bal.