[Resolved] Ixigo — ticket reschedule

jyoti stomar

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400005

I booked ticket from ixigo the trip id[protected], on 27th april, i requested to reschedule the ticket for return journey on the same route with dates 3 june and 12 june which cost around 8000-/rupee and cost of my current ticket is 8650-/ so after cutting the convenience fee which is 2250, i need to pay almost 2-3 thousand rupees but no co-operation from these people. And they are demanding me to pay 10300-/ for rescheduling the ticket. What should i do now???

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May 28, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2018

Ixigo Customer Care's response Hi Jyoti,

Greetings from ixigo

As per your discussion with our team, the rescheduling charges are levied by the airline and unfortunately, we have no control over it. You can also directly reach out to Indigo if you have any doubts. Be assured, we don't charge any additional fee and that our service is absolutely free. We seek your understanding here.

Thanks for your cooperation!

Regards,
Team ixigo

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Comments

vinay mandala

from Kodar, Telangana

I paid money for two train tickets but it's showing payment is successful and booking is pending
what should I do to get my tickets
can anyone give reply to my complaint as fast as possible