[Resolved] Ixigo — transaction done but ticket not booked

Simplex Ehs

Address:

400614

I made a transaction from ixigo and entered irctc login id and chose paytm for payment but ticket was not booked and in ixigo it was not reflected or shown any details but in paytm statement its showing "transaction with le travenues technology was successful". Debited amount - 4616.38, date and time :26 feb 2020, 07:31 pm and transaction ref no:[protected], but in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking. So please refund the full amount of rs 4616.38 asap.

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Mar 31, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 29, 2020

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We wish to inform you that refund of INR 4616.38 against the failed booking attempt has already been initiated and same shall reflect into your account in 4-5 days.

For any other assistance please do let us know.

Regards,
Team ixigo

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Comments

ayyubshaikh13

Actually i book a train from cst to kalaburagi in udyan Express 23/02/2020 sunday but the booking did not take place successfully only the amount my account taken and it showed that the sessions got expired
I want help regarding this refund

Ixigo Customer Care's response, Mar 14, 2020

Verified Support

Dear Customer,

Greetings from ixigo!

We are sorry for the trouble caused. We are not able to find any details. Request you to please share your exact e-mail and contact number with which you were logged in at the time of booking.

You can email us the details at feedback@ixigo.com.

Looking forward to your response.

Regards,
Team ixigo