[Resolved] Ixigo — transaction failed but money debited

ShahidBarmare123

from Pune, Maharashtra

Address:

Ixigo.com 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road,, 122002

Hello,

I tried to book tickets from Ixigo on 31st March 2019, first payment for booking showed as transaction failed but amount got debited from my bank account. Soo I tried once again and it got booked. Failed transaction amount got debited from my Bank account but no refund has been credited to my bank account yet. Below are the details of failed transaction :

Order ID - IXITR[protected]
Payment ID - 2CSGHARX4L88E5M5X6

UPI ID : find the attachment of screenshot of bank statement.

Screenshot of my Bank statement is attached which clearly states that both the fund is credited to Ixigo with proper UPI ID.

Its already been more than 2 months but still Ixigo is not responding properly.

Kindly resolve it asap.

Regards,
Shahid Barmare.

+2 photos

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Jul 14, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2019

Ixigo Customer Care's response Dear Shahid,

Greetings from ixigo!

It seems that you have already filed a charge back for this. Please allow us 24-48 hours to investigate the same and resolve the same.

For any other assistance, write to us at [protected]@ixigo.com

Regards
ixigo.

Verified Support

Jun 13, 2019

Ixigo Customer Care's response Dear Shahid,

Greetings from ixigo!

With reference to your complaint, we have sent you the required information to your email ID at sh****[protected]@gmail.com

For any other assistance, write to us at [protected]@ixigo.com

Regards
ixigo.