[Resolved] Ixigo — tried booking train tickets, the payment was done bt the tickets were not booked and a refund promised within 5 days not yet received | |||
I tried booking train tickets using ixigo app. It took the payment bt somehow couldn’t book the tickets.. so promised to refund within 5 days.. after which they stoped replying my mails sent to [protected]@ixgo.com and [protected]@ixigo.com My details are as follows.. Chaitanya Zaveri [protected] [protected]@gmail.com Transaction details are as per screenshot attached to complaint Was this information helpful? | |||
Sep 15, 2018 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Aug 15, 2018 Ixigo Customer Care's response Hi Chaitanya, Greetings from ixigo! Please be informed we have already refunded the said amount against the failed booking to your bank. Sent all the refund details to your mail id [protected]@gmail.com. For any further assistance feel free to write at [protected]@ixigo.com. Regards, Team ixigo. | |||
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Booking id : IXITR[protected]
Greetings from ixigo!
Please be informed we have already shared the refund details with you over e-mail. request you to please check with the bank concern once.
For any further assistance feel free to write to us at trains@ixigo.com.
Regards,
Team ixigo.