[Resolved]  Ixigo — wrong information about position of coaches

Website:Ixigo

Yesterday when i reached habib ganj railway station to see off my wife at platform no.1, i reached for coach b1, the coach in which reservation was there. The ixigo app installed in my device showed that coach b1 was 7th from end while it actually was 6th from engine. Because of this wrong information i had to rush for the coach very hurriedly, with all luggage that made me breathless and i nearly escaped any untoward incident. Therefore the indian railways is requested to look into the matter and take action against such websites under intimation to me.
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Dec 28, 2018
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Nov 27, 2018
Ixigo Customer Care's response
Hi Ratnesh,

Greetings from ixigo!

We sincerely apologise for the trouble caused. However, please be informed last moment change in the plateform doesn't gets autto updated. This is the very reaason you had to face such inconvenience.

For any further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.
Complaint comments 

Comments

I booked 1 ticket from Rajkot to Mumbai for 21st nov, 2018 the booking were in duronto express, payment id 1. (WVS5C74LHUGLD88NX) Rs 1, 863. I booked both the ticket on 20th Nov at about 13:06 hrs, Please do the needful and refund my amount as soon as possible.
Its been almost 7 days till now and the refund is still pending.

I am tiket booking fail my account dudect money but no refund my money 5 day please refund my money

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