Ixigo.com — Paid for excess baggage due to wrong details on the website | |||||
Booked a INDIGO flight 6E 606 for my wife from Jaipur to Delhi using ixigo.com where it was mentioned 20kg as check-in luggage and Rs.150 per kg for extra baggage. But at the airport Indigo staff mentioned max check-in limit as 15Kg and Rs.250 per Kg extra baggage. She paid Rs.3500 for excess baggage which was more than the flight cost. As a proof I just have a screenshot of the website with false details. Was this information helpful? | |||||
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2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, India - 122002
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I have booked 3 tickets on ixigo.com and did not receive cash back into citrus account. However it is showing as Cashback approved. However I did not get anything into my Citrus account.
Please advise to get the Cashback as I am not getting the customer care numbers of ixigo.com.
Regards,
Vijay