Jabong.com — product picked up documented over the email, but then instead of refund jabong.com closed my account

[email protected]

from Noida, Uttar Pradesh

Address:

201306

Two serious mistakes by you guys →
You never contact me and closed the case on the narrative of the myntra logistics w/o hearing my story. The second mistake, you guys have documented everything over the email and then closing the case.
I am summarizing the whole issue here →
Event 1 → wrong product delivered. Wrong in design and brand. event 2 → wrong product reverse pickup approved and jabong.com apologized for the inconvenience.
Event 3 → product picked up on september 21, 2019, but refund never came back.

Event 4 → later [protected]@jabong.com said that the quality check has failed and the product will be shipped back.
Event 5 → you keep on saying this for 2 weeks, but neither the refund came nor the product that was picked was shipped back.
Event 6 → then you said that the issue will be resolved within 48 hours, but that didn't happen.
Event 7 → [protected]@jabong.com didn't even bother to reply back even after 48 hours.
Event 8 → i was following back like a fool and then they said that the issue will be resolved in 24 hours, but that also never happened.
Event 9 → then i send an email to [protected]@jabong.com he asked for 5 days' time till october 9, 2019.
Event 10 → [protected]@jabong.com and [protected]@jabong.com who were saying shamelessly till this point that the product is picked up but quality check failed so will be shipped back suddenly changed the whole narrative that the product was returned the same day it was picked up.
Event 11 → i have already shared with jabong team the apartment register entry that no one visited around 5 pm, but they are so shameless and cleary embezzling the fund. and finally closed my account.

Conclusion: product picked up, but refund never issued. [protected]@jabong.com and [protected]@jabong.com have documented everything over the email for more than 10 days the product will be shipped back, but the product never shipped back. So, in short, the whole jabong.com crew is going against the pieces of evidence that they have documented through their professional email addresses.

You can see a schoolboy fight like attitude. For more than 10 days they were saying the pickup product will be shipped back, but after 10 days they suddenly change the narrative that the product was returned the same day it was picked up.

I have already shared the snapshot of my towers register. For more than 10 days they were saying that a product will be shipped back, but after 10 days this totally changes the narrative that the product was returned the same day it was picked up. i have already shared the snapshot of my tower register which proves that no one visited my apartment around 5 pm.

I had words with the supervisor of jabong.com local facility many days back, in fact, he was the one who called me. His narrative was that the product was picked up, but by mistake, it was accidentally sent in some other lot and the product is not trackable. he was of the full conviction that the product will be tracked. so, the conclusion of the stories they are openly embezzling the customers fund instead of taking action against their internal management for all negligence, but they penalized me by closing my account.

These are my tweets to the ceo of myntra and jabong.com →
https://twitter.com/Richa62835960/status/[protected]
https://twitter.com/Richa62835960/status/[protected]
https://twitter.com/Richa62835960/status/[protected]
https://twitter.com/Richa62835960/status/[protected]
https://twitter.com/Richa62835960/status/[protected]
https://twitter.com/Richa62835960/status/[protected]
https://twitter.com/Richa62835960/status/[protected]
https://twitter.com/Richa62835960/status/[protected]
https://twitter.com/Richa62835960/status/[protected]

These are jabongs twits on the issue today in response →
https://twitter.com/JabongIndia/status/[protected]
https://twitter.com/JabongIndia/status/[protected]
https://twitter.com/JabongIndia/status/[protected]
https://twitter.com/JabongIndia/status/[protected]
https://twitter.com/JabongIndia/status/[protected]
https://twitter.com/JabongIndia/status/[protected]

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Jabong.com customer support has been notified about the posted complaint.

Oct 14, 2019

Updated by [email protected] He is a serious defaulter. If he has to go to 7 towers, For example, then he creates entries for only one or two towers and visits all seven towers. I have informed my maintenance team regarding this and they are continuously monitoring him and found that he is a serious defaulter. I have told my maintenance team that does not interrupt let him commit this mistake so that he can be caught someday.

I’m quoting this to create an awareness that he has some notorious motives.

A few months back one of the delivery and pick up the agent of Myntra and jabong.com was fired because he used to Manipulate He was having the tagging gun And he used to change the tag and cross-exchange product low price vs high price products. So instead of taking any concrete action against their own staff, they are penalizing the customer by closing the account this time.

One more important point is that the and he used to change the tag. So instead of taking any concrete action against their own staff they are penalising the customer by closing the account.

One more important point is that the jabong.com staff have documented many numbers of times over the email that the product failed quality check. No worries if the product has failed the quality check then it should be returned back, but instead of returning back They completely change the narrative after two weeks that the product was returned the same day when it was picked up, but this is not the fact I have shared with jabong.com team the snapshot of my apartments register entry where there is no entry at 5 PM, which was the time told by jabong.com team when the product was returned.

They are contradicting their own documented evidence and refusing everything told by the customer. I believe this is a case of open black marketing and Embezzlement of customers fund.