Jabong.com — worst service. not refunding my money.

Address:

Hyderabad, Telangana, 500049

On 14th jan 2019, my wife ordered 2 dresses from jabong.com. Total cost is 1232.46. Order number is[protected]. She received the product on 19th jan 2019. As both the products were having defect she placed return request for one product on 19th jan 2019 and replacement request for other on 23rd jan 2019.
But the products were not picked up and everyday by eod we get a sms saying “we are sorry as we were unable to pick up your item, due to some operational constraints at our end. We will come again and pick up”. The courier person put some false status and reschedule again and again.
After several follow up with the jabong customer care team, they did not help in any way. Every time they say the same sentence like “we are sorry. Your product will be picked up within 3 to 4 working days”. Several time they cancelled the old return request and raising new return request. This is to avoid their incapability to provide service to customers.
Return id: [protected] on 19th jan
Return id: [protected] on 23rd jan
Return id: [protected] on 24th jan
Return id: [protected] on 30th jan
Return id: [protected] on 1st feb
They are unable to pick up the return products and keeping our money on hold. How long they are going to hold our money due to their fault??? Their products are already packed. They can come at any time and we can handover in the same condition how we received.
@jabong, you must learn from other e-business sites how they are providing better services to their customers. You are the worst among all. Keep my money and live long.
Thank you so much for you super service. Request you to delete my account.