Jabong.com — broken palette received..

I ordered a contour palette from jabong last week on sale. But i received it completely broken. The contour powder is all ruined and falling everywhere.
On the app it says non returnable. Please tell me what to do. I want to exchange it if not return.
I have experienced same thing from flipkart but they accept returns (Give full refund) and offer exchanges also.
But jabong app is not letting me do anything