[Resolved]  Jabong.com — can not return a product

Address:

560043

Hi

Order no.[protected]-1114603 was placed on 5th april 2019 and was delivered on 9th april, 2019. However, both of the tommy hilfiger products that i received were damaged and old. I immediately tried to return on which i could return only one top and i do not see any return or exchange option for the other one i. E. Tommy hilfiger self designed blue blue regular top. I called customer care and in response, i was said that since one of the product was not applicable for return. I have been shopping from jabong.com from last 8-9 years and i have never come across such thing you can not return the product (Except undergarments, jewelry or makeup products) if you are not satisfied. You have kept a million apparel on 15-days return, 15 days - exchange and cod and now you say that this particular top is non-returnable.

So, i am writing to you so that at least you can help me this. I did not like tommy hilfiger self designed blue blue regular top because it is damaged, old and of big size and for which i paid inr 868.35 and please initiate the return request for this.

Awaiting a response.

Regards,
Poonam