[Resolved] Jabong.com — Fake product

Ruha Merchant

from Delhi, Delhi

Website:

www.jabong.com

I made a purchase in january 2017 before going for my holiday, order number - [protected]. I got a maybelline lipstick and loreal foundation for price of rs 1482. I have bought this lipstick earlier from lifestyle and i know how the texture is but this one was not at all like that. The application wasn't smooth and the color formed into small pieces or balls and the feeling was horrible. I took the lipstick few days back to lifestyle to check why the product was like that and they informed me it was a fake. The barcode didn't match, the color didn't, neither did the texture. As it is a cosmetic item, it is non-refundable and you aren't allowed to review the item in the product page. Jabong is playing smart with the customers not giving them the opportunity to share their experience with the product. I doubt the foundation is fake as well. For me rs 1482 was a waste buying from jabong. I have lost trust in this company and never wish to make a purchase here. I am writing this review to let other people know not to buy cosmetics from jabong.

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Aug 19, 2017

Complaint marked as Resolved

Complain not resolved! Customer care representative was rude to me and hang up the call.

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2017

Jabong.com Customer Care's response Hi,

Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you soon.
Regards
Team Jabong

Apr 22, 2017

Updated by Ruha Merchant Just got a call from Jabong and the representative wanted to know the exact location from where I verified the genuinity of the Maybelline lipstick, they wanted the address of the store. How does that matter where I inquired, they should be more worried about they product they send and the images I have sent them of the receive product rather than attacking the store where I went to check. I had told them clearly in my previous conversations that I wasn't looking for a refund but just wanted them to inquire why this was happening. No customer should go through this where he/she loses trust in a company because of receiving fake product. The kept on repeating the sam thing that jabong only sells genuine products. Well, I haven't received a genuine one for sure! They have marked my complai resolved without resolving it. Don't trust Jabong in any kind of purchase, they are just sweet talk and nothing!