[Resolved] Jabong.com — Fake products delivered

 
1 Review
 Anshikaa65 on May 17, 2017
This is regarding my order number 170509231326933 from jabong.com
I ordered 2 perfumes burberry and jimmy choo which were on 45-50% off which I have never ever received on any such brand. I ordered 2 of them because of such huge discount they were offering. But sooner when I received the product I found out that the quality of both the bottles are so cheap that the cap of jimmy choo bottle doesnt even fit properly, it falls as soon as you move the bottle a little and morever the smell is so poor.. it is mostly filled with water which I can easily make out at first spray..
When I tried to return it, it was non-returnable and had been askef to contact customer care which was of no help. They kept on delaying by closing one of my complaint and raising another complaint but their decision didnt change and they told me they will not take it back. Why cant they return it if it is not fake.
I am highly dissatified with the products as well as the behaviour of jabong which says they provide best customer service.
Complaint marked as Resolved Jun 18, 2017

Complaint Status


[May 17, 2017] Jabong.com customer support has been notified about the posted complaint.
Jabong.com Customer Care's response, May 18, 2017
Hi,

This is certainly not the type of experience we intend to provide to our customers. As I can see final resolution has been shared to your registered email. Please refer the same. We request your understanding.

Regards,
Team Jabong
Updated by Anshikaa65, May 20, 2017
I am never ever purchasing anything from jabong again. Thank you for having such attitude for your valuable customers.
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