[Resolved] Jabong.com — missing product

chirag242127

from Mumbai, Maharashtra

Address:

Valsad, Gujarat

Im a loyal customer of jabong n usually shop from jabong but recently i have ordered 3 products on 23rd of dec n i have made the payment of all the 3 products by my credit card n have got the product delivered on 26th of dec but one of the product was missing. Regarding the missing product i have raised the complaint n they asked me to wait for 5 days to resolve my complain but they didnt get me a resolution even 6th day is in progress. I have also shared the snapshots of the 2 products n the whole package including the invoice in which it is clearly mentioned that there r only two products in the package.
Order no.[protected]

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Jan 3, 2018

Complaint marked as Resolved

My complaint is not resolved yet it's 3 January 2018 then also my complain isn't resolved

Jabong.com customer support has been notified about the posted complaint.

Jan 02, 2018

Updated by chirag242127 My complaint is not resolved yet n no call from customer care service intact I have to take a follow up but the same reply as usual n they ask to wait for 48 hours n tells to provide them more time

Jan 03, 2018

Updated by chirag242127 My complaint is not yet resolved n they marked it as solved. No call or nothing from the customer care executive.I request to pls solve my complain pls help me out consumer forum

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Comments

rajeevjabong

I had same problem. ordered 3 items, sent package mentioning 2 items but when we opened, found only one. Immediately logged complaint to customer care n sent requested information. Now Jabong team saying that we have investigated and found that we have delivered 2 items. Requested to share video footage but they are denying saying this is our internal investigation n we can't share this. Fraud n cheater. They hv closed the complaint. I hv given them 24 hrs to resolve this issue otherwise I will send my complain to below department

1.Delhi State Commission [protected]@nic.in
2.State Commission Haryana [protected]@nic.in
3.Gurgaon [protected]@nic.in
4.Consumer Coordination Council (CCC) ccc.[protected]@gmail.com
5. Department of Consumer Affairs. Shri Sanjeev Hans, PS to Minister [protected]@nic.in
6.Shri Ram Vilas Paswan Hon’ble Minister ramvilas.[protected]@sansad.nic.in
7.Shri Avinash K. Srivastava Secretary (CA) [protected]@nic.in
8.Sh. Munish Chandan, Principal Consultant / Chief Information Security Officer (CISO)munish.[protected]@semt.gov.in
9.B.S. Sandhu, IPS DGP Haryana [protected]@hry.nic.in
10.P.K. Agrawal, IPS (Additional Charge) ADGP/Crime adgp.[protected]@hry.nic.in
11.Sandeep Khirwar, IPS Commissioner of Police, Gurugram cp.[protected]@hry.nic.in
12.new 18 [protected]@news18.com
13.CBN-IBN News Channel Mail Address : [protected]@ibnlive.com
14.ZeeNews.com [protected]@zeemedia.esselgroup.com
15.NDTV24x7 [protected]@ndtv.com
16. PMO [protected]@mygov.nic.in.

Prajakta Bhatkar

from Pune, Maharashtra

I have ordered shoes from jabong. They have send me the tracking no MLJC1799225, courier through ml couriers. I m not able to track it. The ml courier site says invalid id. Also on their site it is mentioned we have no relations with jabong.