Jabong.com — my product is showing delivered but I have not received the product even the tracking id provided is also showing wrong

On 13th July 2018 i had placed an order at night for 3 products and in next morning the status was shipped.

I checked that my default address was my old address and there was no option to change it. I tried to change my default address as well as billing address but could not do so.I could not even cancel my order and I had already paid for it.

I reached to the customer care as well but he said he was not able to help, he could not change the address or could not even cancel the order.Just asked me to ask to return the products when delivery guy calls me.

After installing the application i logged in using my facebook account and it considered my old address and communication details which are not active currently.
I have not been communicated regarding delivery of any product. I have prepaid and instead of showing failed delivery its showing two of the products as delivered.
I am not getting how it could be possible and what can I do to cancel that order or to recieve on my correct address.

I reached the customer care again and they said they do not have any information of the delivery person, how could this be even possible.

I tried to track the shipmemt but the tracking number mentioned is also showing incorrect.

As per the discussion with the customer care I have marked both the delivered status products for return with reason for return as "did not get the product".
Now I can not see the tracking Id of these two.

I do not know how such a service can be provided by such company.

I want my money back.

ORDER ID : [protected]

Tracking ID : MLJP5813801
(of third product)