[Resolved] Jabong.com — Nike Shoes refund not received

Monicadw

from Vadodara, Gujarat

Address:	Vadodara, Gujarat, 390006
Website:	www.jabong.com

I have ordered the below product on 16th April and requested refund on 24th April. I haven't received the refund till today which is 29th June.

I have called them more than 30 times for the status and asked for the refund but they just keep me waiting without any resolution.

Pathetic service I have ever seen. They don't even update your new contact number and give you reasons for not being present on phone.

I am so much frustrated for this and lost trust from the website.

Please save your money and don't buy from Jabong. I have lost Rs. 3345.57

Product details:

NIKE
FLEX EXPERIENCE RN 6 BLACK RUNNING SHOES
order ID: [protected]

+1 photos

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Aug 3, 2017

Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2017

Jabong.com Customer Care's response Hi,

Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you ASAP.

Regards
Team Jabong

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Comments

Sreerag Ramesh

from Thrissur, Kerala

I had ordered an adidas bag { Asbp Xs Graph 2 Blue Backpack } and it has been delivered.But the size is extreamly too small.I had been trying to return my order, but pickup service is not available in my place pincode i.e.680020 [thrissur].
so.kindly do the nessessity
...

Jabong.com Customer Care's response, Jul 5, 2017

Verified Support

Hi,

Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue.Request you to please share your 15 digit order no. with issue at care@jabong.com and team will get back.

Regards
Team Jabong