Jabong.com — no exchange facility :getting message (pick up service not available)

Address:	Junagadh, Gujarat, 174303
Website:	jabong.com

I ordered a jeans of size 32 from jabong but since its size is big i wanted to exchange it for a smaller size. When i tried to request for exchange i got a message that pick up service is not available from my address. I asked customer care executive too but of no use.
My concern is that firstly if a person can come everyday to my place to deliver jabong products then why can't he take the return/exchange products.
Secondly, if jabong cannot provide return/exchange service at specific places then it should be mentioned on their site while we are placing order. This is a simple case of misguiding the customers because they always say that return policies are user friendly.

This makes me very upset with jabong's service that it claims of providing to its customers.
Order id: 109018407456004906801
Placed on: 30 sep 18, received on: 8 oct 2018