[Resolved] Jabong.com — non delivery of the product

Pallavi8074

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

My order number is [protected]. Placed the order on 27th july with 3 items. It was delivered on 1st august.
2 of the items were supposed to be in the same package but after opening only 1 item was there. (It was cash on delivery and the package was sealed) I filed a complaint with their customer care on 1st August itself (complaint number[protected] and today I got a message saying that the item was already delivered. Even the invoice that came with the package mentions 2 items.

(Just the day before the shipment was dispatched, it was showing in the status as 3 different packages for the 3 items. But on the day of delivery 2 items were clubbed into 1. Eventually that 1 item went missing)

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Aug 14, 2018

Complaint marked as Resolved

After a few emails over 2 weeks finally got my refund of the undelivered product. Although had to remind them again and again on social media but eventually got the money back. I understand they have a huge traffic during sale season and hopefully they will provide better service in future.

Jabong.com customer support has been notified about the posted complaint.