Jabong.com — not able to fill out bank form or contact jabong.com for my refund

Website:jabong.com

I ordered a navy blue palazzo pant, order no. [protected] and it arrived. For the second time the waist size was much too small. I asked them to return it and they picked it up. Then in order to get my refund they sent me a mail where I had to fill in my bank details. I pressed the Bank Details box and it did not open. I called them and they said they would send the mail again. I tried to open the Bank Details box in an orange color and again it did not open! I called again and the help desk told me to mail a fake email address for help. Now I am very disappointed with Jabong. I have been a regular customer since many years. Please help me to get my refund.
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