Jabong.com — order falsely claimed to be ordered

Address:

Ernakulam, Kerala, 682306

I had ordered for an adidas bag. But it says it has been delivered even though it has not been. This is causing a great deal of inconvenience. Kindly do something about this at the earliest.
My account is [protected]@gmail.com
The bag cost me a significant amount of money. The delivery was set to be done by august 1 week. But its has been the third week and nothing seems to have happened