[Resolved]  Jabong.com — order was not delivered but status is updated as delivered

Address:

Chennai, Tamil Nadu, 600001

I ordered Hush Puppies sneakers from Jabong.com on 19/Jan/2019.
On 26/Jan/2019 got an "Out for delivery" update. "Out for Delivery: Your order for Black Sneakers is out for delivery and is expected to be delivered today by GOWTHAM STORE STR (Phone: [protected])." On the evening of 26th Jan I got a message that the ordered was delivered but neither I or none of my family or neighbors had received the product.

I registered a complaint to Jabong support and they shared the signature which received the order. It was not mine or anyone from my family and they had confirmed that they will check and it would take 48hrs for me to get an update. I called them again on 28th and they asked to wait till 29th End of the day and I didn't get any update on 29th. Then I called them on 31st of Jan and they replied that the ordered was delivered to the same address and nothing can be done other than rechecking which would again take 48 hrs.

Jabong & Myntra Logistics are a Fraud. They stole my product and my money.